Crowne Plaza Hotel Dallas Downtown an IHG Hotel

1015 Elm Street
Dallas, 75202, TX, US
3.5 Rating | 3.5-Star Hotel |
Pet guests are welcome at pet friendly Crowne Plaza Hotel Dallas Downtown an IHG Hotel. Each room can have no more than 2 pets which can be up to 50 pounds. The pet fee is $40 per stay.

About This Property

Crowne Plaza Hotel Dallas Downtown is conveniently located in the popular Dallas City Center area. The hotel has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at the Crowne Plaza Hotel Dallas Downtown. Designed for comfort, selected guestrooms offer television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk to ensure a restful night. The hotel offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at Crowne Plaza Hotel Dallas Downtown.

Check in / Check out

Check in time: 3:00PM
Check out time: 12:00PM

Features and Amenities

  • 24-Hour Front Desk
  • ATM or cash withdraw on site
  • Air Conditioning
  • Bar
  • Body thermometer available
  • Coffee/tea maker
  • Complimentary drinking water
  • Contactless check-in/out
  • Convenience Store
  • Daily Housekeeping
  • Daily disinfection
  • Desk/workspace in all rooms
  • Doorman
  • Elevator
  • English
  • Express Check-In/Check-Out
  • Facilities for disabled guests available
  • First aid kit available
  • Fitness center
  • Free Wi-Fi
  • Free face masks
  • Grocery delivery
  • Hair dryer
  • Hand sanitizer in guest accommodation and key areas
  • Hygiene certification
  • Internet access in public areas
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Off-Site parking
  • On-site parking
  • Parking Available
  • Pets Allowed
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Refrigerator
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Separate shower/bathtub
  • Shops on site
  • Spanish
  • Staff follow all safety protocols as directed by local authorities
  • Staff trained in safety protocol
  • TV & Movies/Shows
  • Temperature check for guests and staff
  • Tour services
  • Wheelchair accessible
  • gift/souvenir shop
  • indoor pool
  • outdoor pool
  • taxi service
  • telephone
  • vending machine

Recent Reviews

Verified Hotel Guest November 6, 2021
Positives: Good location for wandering downtown Dallas.
Negatives: The parking garage was scary and filthy.
Verified Hotel Guest Family with Teens September 7, 2021
Positives: The staff were the best part of our stay. The facilities are dirty and ran down, but the staff were friendly and trying to do their best with a terrible mess of a facility
Negatives: The constant smell of dried urine out front. Parking garage was beyond disgusting and smelled of urine and trash. The pool area was ran down and dirty. Cigarette burns in cushions and stained terribly.
Verified Hotel Guest Family with Young Children August 2, 2021
Positives: The room was okay. Not as good as expected but okay.
Negatives: Cleanliness. Lobby. Staff.
Lily Solo Traveler July 29, 2021
Positives: The view out of the window was nice if you like looking at city lights. The room was nice.
Negatives: I froze half to death in the room; cutting the temp up did no good, still blew cold air. The blankets on the bed were as thin as sheets. There was no room service or dinner, only breakfast being served there.
Hector June 23, 2021
Positives: The bed was confortable. The view of the city was really nice.
Negatives: It seemed like they didn't changed the sheets. The bed was poorly made lack of attention to detail. No bath towels, used soap was at the bathtub with the wrapper on the side. This hotel used to be good but is in neec of serious remodeling.
Geoffrey Business Traveler June 4, 2021
Positives: Leaving!
Negatives: I did not like ANYTHING about this hotel. Crowne Plaza should remove its name from this place. It is an absolute disaster!! It is a total embarrassment to the brand.
Verified Hotel Guest Traveling as Couple June 2, 2021
Positives: Downtown Dallas Location
Negatives: They kept my $25 dep & also charged me an extra $350!!! dollars in damages. I have called the mgr and cannot get her to return my phone call. I am pissed! This is bogus and speaks of fraud. Reached out to the CEO of IHG who owns the hotel
Verified Hotel Guest Group Traveler May 18, 2021
Negatives: No amenities were available. The A/C was not working so the room was nearly 80°. The parking garage that was $18 to park overnight was dimly lit and had pieces of ceiling falling down. Overall a really terrible experience. I left at 3-4 am
Verified Hotel Guest Traveling as Couple November 10, 2020
Positives: Nothing
Negatives: The rooms are little nothing like on line the ceiling had holes in it the area is bad as well I will never stay there again
Rayano August 22, 2020
Positives: Wonderful staff clean hotel room excellent service overall
Negatives: No
Verified Hotel Guest Solo Traveler May 31, 2020
Negatives: foul oder and gnats in the hallways. room cleanliness was well below average. had to wait at the entrance to be let in every evening by security. he must have been sleep one time cause i waited for several minutes before he popped up from behind the desk
Verified Hotel Guest Family with Young Children February 25, 2020
Positives: Location
Negatives: Rooms were outdated, loud HVAC, old bathroom, small rooms
Verified Hotel Guest Traveling as Couple February 16, 2020
Positives: The price.
Negatives: Sewage smell in the bar/restaurant. Poor service in the bar/restaurant. Musty, decay smell in the entire hotel. Other than the smell, the room was ok. Parking garage entry was broken. Next to a bus station. Lots of homeless around.
Verified Hotel Guest Family with Young Children January 21, 2020
Positives: The room decor was very modern and also the security of accessing the elevator.
Lexi January 21, 2020
Positives: I liked the hotel, very good location. The room was okay. We like this hotel because of the balcony that we had. We upgraded our room to get a better view and look of the city. Dallas is where I go to relax and get away for a little bit. Thank you so much
Negatives: Our hotel room balcony was smaller than we have had was dirty. And the roof of the balcony looked like it was ruined by rain or mold. Also when we arrived the hotels parking garage gate got stuck, and wouldn't open. So we were waiting for 20 minutes
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. is not responsible for any inaccuracies in the photos.


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