Hampton Inn By Hilton Houston-Willowbrook Mall

7645 West Fm 1960
Houston, TX 77070, US

7.8 Rating | 2.5-Star Hotel |

Hampton Inn By Hilton Houston-Willowbrook Mall welcomes pets at their pet-friendly accommodation. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights) The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.

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About This Property

Hampton Inn Houston Willowbrook Mall has accommodations in Houston. With free WiFi, this 3-star hotel offers a 24-hour front desk and a business center. The property is non-smoking throughout and is located 14 miles from CityCentre. All guest rooms in the hotel are equipped with a flat-screen TV. The rooms at Hampton Inn Houston Willowbrook Mall have air conditioning and a desk. Cynthia Woods Mitchell Pavilion is 19 miles from the accommodation, while Memorial Park is 20 miles from the property. George Bush Intercontinental Airport is 12 miles away.

Room Types

1 King Bed Nonsmoking (refundable)

1 King Bed Nonsmoking - Free WIFI, Free Breakfast, Full Kitchen, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights), plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$92.19

nightly

$658.20 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Good news! Before Sunday, Jul 6th, 2025 at midnight local hotel time (in Chicago), you may cancel your reservation for a full refund. Between Sunday, Jul 6th, 2025 at midnight and Thursday, Jul 10th, 2025 at midnight local hotel time (in Chicago), you may cancel your reservation for a partial refund. After Thursday, Jul 10th, 2025 at midnight local hotel time (in Chicago), you are not allowed to change or cancel your reservation. If you cancel your reservation after Jul 10, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 4 day/s prior to arrival will incur the first 1 night/s charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first 1 night/s charge (Hotel policy).

Guarantee Policy

If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, your entire reservation will be canceled and you will not be entitled to a refund. The reservation holder must be 21 years of age or older.

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$658.20 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

2 Queen Beds Nonsmoking (refundable)

2 Queen Beds Nonsmoking - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights), plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$93.81

nightly

$669.84 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$669.84 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Important Information

1 King Bed Study With Sofabed Nonsmoking (refundable)

1 King Bed Study With Sofabed Nonsmoking - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights), plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$103.35

nightly

$737.94 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$737.94 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Access To Health Care Professionals
Air Conditioning In Public Area
CCTV Security In Common Areas
Cleaning Products Available
Contactless Check-in/out
Convenience Store
Daily Disinfection
Daily Housekeeping
Designated Smoking Area
Desk/workspace Available
Elevator
English
Express Check-In/Check-Out
Facilities For Disabled Guests Available
Family Rooms
Fire Extinguishers
First Aid Kit Available
Fitness Center
Free Breakfast
Free Face Masks
Free Parking
Free Wi-Fi
Hand Sanitizer In Guest Accommodation And Key Areas
Heating In Public Area
Hygiene Certification
Indoor Pool
Kitchenware
Laundry Services
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Luggage Storage & Lockers
Meeting/Banquet Facilities
Microwave
Non-Smoking Rooms Available
Non-smoking Property
On-site Parking
Pets Allowed (charges May Apply)
Physical/social Distancing Guidelines
Professional Cleaning Services
Protective Screen Or Physical Barriers In Appropriate Areas
Safety Chain And/or Latch On Doors Available
Safety Deposit Box
Smoke Alarms
Staff Trained In Safety Protocol
Sterilizing Equipment
TV & Movies/Shows
Temperature Check For Guests And Staff
Vending Machine
Wheelchair Accessible
Xerox/fax In Business Center

Recent Reviews

Elizabeth group June 27, 2025

Positives: The location is great as it is close to a shopping mall

Negatives: The Cleanliness of the rooms was poor. One of the bedrooms had stained covering with socks left in the floor by a previous guest. The maintenance is also poor - no one on site to fix a malfunctioning toilet and the bath did not drain well

Review

It was disappointing

Anonymous family with young children June 15, 2025

Review

Bad

Praveen review category business travellers June 11, 2025

Review

Very good

Elizabeth young couple June 2, 2025

Positives: The staff was very accommodating when we had a issue with the bathroom flooding. They were very quick to have the room checked and had a new room saved for us after the event we had to attend.

Negatives: The property seemed old and not updated for some time and low quality for the price. One of our family members rooms smelled like mildew and the first room we stayed in the shower flooded the bathroom causing us to move rooms.

Review

Wasn’t the worst place but...

Arester young couple May 6, 2025

Review

Good

Vo family with young children April 25, 2025

Positives: Convenient location.

Negatives: The price is a little bit higher than the surrounding area.

Review

It was a good and...

Kyle young couple April 24, 2025

Positives: Pool

Negatives: Needs updating badly

Review

Just ok

Dianey young couple March 14, 2025

Review

Exceptional

Klára review category business travellers February 20, 2025

Positives: Value for the money paid.

Negatives: The coffee was terrible. We had a breakfast in different place.

Review

Very good

Vivian solo traveller December 9, 2024

Review

Exceptional

Syed young couple December 2, 2024

Review

Very good

Robin review category business travellers November 13, 2024

Review

Superb

Jordan young couple October 23, 2024

Negatives: Took me an hour to check in due to "technical difficulties" but it seems like the staff wasn't trained well.

Review

Sticky floors, I was giving...

Aggasi group October 1, 2024

Review

Exceptional

Rohan family with young children September 8, 2024

Positives: Not properly maintained

Negatives: Location

Review

Passable

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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