Hyatt Place Richmond Airport

Negatives: Rooms did not get cleaned unless requires and we had not been told that first day.

Negatives: At times there was no one attending the front desk. Although staff may take breaks, there should always be someone available at the front desk.

Negatives: better food

Negatives: Lady bugs I think it was...was flying around and some dead on floor and in window

Negatives: Shower had luke warm water which was very uncomfortable. A housekeeping staff member was walking down the hall talking on her cell phone and cursing loudly. I was charged a $5 fee to park in their parking lot.

Negatives: Arrived Friday afternoon at 4:00. Couldn't take showers to go out for dinner as there was NO hot water and low water pressure. Tried to take showers morning but still had no hot water. We took cold showers! Came back Sat after noon to take showers before dinner UT still no hot water. We talked to other guests and they said that the water boiler was out and We finally had hot water later that evening after dinner. Poor communication over all from Manger although the staff did the best they could. Manager was on premis but we were told he wasn't on the clock! Managers are always on the clock!! Lighting in sink had poor lighting. Shower was poor water pressure and in general, shower was outdated. Closet bifold door would not slide. Air/heat unit under the window was not thermostat efficient and was very noisy. No one told us at check-in that there was no daily room housekeeping or a note in bathroom area stating that towels would not be replenished unless you asked. I had to go down to the desk to get towels etc. as I had put our used towels on the floor. The front desk girl couldn't run them up as she was all alone. Bed was comfortable. Charging $5 a day fir parking was rediculous. We had the worse expierence ever in a room of this dollar range. We are waiting to see what adjustments are made to bill.

Negatives: I left a new medical thermos bottle in the room refrigerator. This thermos was brand new and contained several pens of diabetic medications. These meds are also expensive. I realized I left them and called back several hours later to see if turned into front desk or if still in refrigerator. The answer: no one turned them in and they may have been trashed. This cannister was obviously not trash, brand new. I had even left a small 5 dollar tip in room for staff, very disappointed.

Negatives: The only thing I didnt like was the shower had a strange setup with a glass panel that covered only half the opening, no curtain, and water pooled all over the floor no matter how much I tried not to let that happen. Its a huge fail.

Negatives: Some staff dont even greet you when you walk in.

Negatives: $5 fee to park a car in a huge lot that obviously provides free parking for restaurants.