Residence Inn Richmond Midtown/Glenside

Positives: Very friendly front desk staff. Room was very spacious, modern and very clean.

Positives: I truly wanted to love this hotel. I picked it because of the amazing 9.1 rating. To start off, the staff was pleasant. I went to the front desk twice, and it took about 5 minutes for someone to show up, though, and it had a pretty lobby and dining/ bar area. They had free cookies, lemon water, and popcorn at the front desk area. Right when we got into the room, I noticed it was muggy. But it was hot out, so it wasn't a big deal, but the room was large and nice. I have a habit of checking mattresses for bugs, LOL so, I pulled the main sheet up and the fitted sheet and noticed that there was a mattress cover that had blood and stains on it almost like someone was picking their nose and they wiped it on there. Disgusting. Also, there were stains on the headboard. Breakfast was decent, so I had no issues with that. They had some type of meat (changed daily), eggs, and really good home fries. The Belgian waffles were really good the one morning. We were there for my child's competition so we decided to go to the pool after it. There was so much chlorine that it fully died her entire brand new bathing suit that was bright purple to a pale purple, almost looking white. And it completely fried her hair. I couldn't even comb through it no matter what we put in it. Even after a few days, there is still a waxy substance to her hair and clumps together. This was very upsetting due to having to put my daughter's hair up for the competition and have it curled, and it did not go well. The number one issue that I had with this facility was how loud it was in the room all day and all night from having our window at the four-way intersection. Every 10 to 20 seconds, there were very loud cars / trucks / motorcycles flying by. Almost like they were racing. Truly, it sounded like they were in your room half the time. To top it off, there was a light shining inside the top of the windows from a light post right outside the room.

Positives: Loved the style of the room it was roomy and very comfortable

Positives: Clean, well organized. Room had a small kitchen, including full size fridge/freezer. Layout with TV was clever. They asked what floor we wanted to be on and accommodated that. Just very pleasant for a stop-on-highway place.

Positives: Room layout, affordability for the amenities provided, cleanliness.

Positives: We liked the cleanliness of our room

Positives: Everything