Extended Stay America Suites - Richmond - West End - I-64
10961 W. Broad Street
Henrico, VA 23060, US
Henrico, VA 23060, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
About This Property
This Extended Stay America - Richmond - West End - I-64 is located in Glen Allen and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Richmond - West End - I-64 is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. A free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. Weekly housekeeping services are provided for free and daily provided for a fee; towels and linen exchanged at the front desk. The property offers free onsite parking. Attractions within close proximity to the hotel include the Short Pump Town Center, the Bowl America and the Regal Entertainment Theater.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Bar
- Bathtub
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Food Can Be Delivered To Guest Accommodation
- Food Delivery
- Free Breakfast
- Free Parking
- Free Wi-Fi
- Free WiFi
- Guest Accommodation Is Disinfected Between Stays
- Guests Can Opt-out Of Daily Cleaning Service
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Internet Services
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry
- Laundry Services
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Meeting/Banquet Facilities
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- Non-smoking Rooms
- Non-smoking Throughout
- On-site Parking
- Parking
- Parking On Site
- Pets Allowed (charges May Apply)
- Physical Distancing In Dining Areas
- Physical Distancing Rules Followed
- Physical/social Distancing Guidelines
- Private Parking
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Deposit Box
- Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spa Services
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Vending Machine
- Vending Machine (Drinks)
- Vending Machine (snacks)
- Wheelchair Accessible
- WiFi
- WiFi Available In All Areas
Recent Reviews
Review
Exceptional
Positives:
The manager is always amazing, the staff is the most friendly and I always know what to expect when I book a stay here.
Negatives:
I don't have any complaints
Review
Exceptional
Positives:
I liked the location.
Negatives:
I had to be switched to another room upon arrival due to broken phone and smoke detector continuing to beep. The 2nd room had a very old sunken in bed that hurt my back so bad I could hardly walk by the end of my stay. I asked for 2 extra wash cloths the last night of my stay and was told they didn't have any. I also used a dampened paper towel to get something off the floor only to find the floor was black with dirt like it hadn't been mopped in months. I tried the dampened paper towel in several places in the room to see if the rest of the room was dirty as well, which it was. I told the front desk and was told they would get it cleaned, which never happened. I made a video showing the filth. I also pointed out whoever stayed in that room before me had smoked in it as I could smell it. I also found a plastic wrapper from a cigar on the dresser, which I pointed out to the front desk. I also pointed out to the front desk that people keep smoking Marijuana and cigarettes all in the entrance ways and hallways. It was disgusting! I'm allergic to Marijuana smoke and get a headache instantly and will also get blisters on my top lip if it was very strong.. I will NEVER stay at this hotel again. One of the nights of my stay, I was awakend at 1am with the fire alarm blaring until the fire department could arrive, investigate, then finally disengage the alarm.
Review
Never Again!
Review
Bad
Review
Exceptional
Positives:
The manager at the front desk is amazing and she is super sweet and accommodating with early check in. I love it here, she and her staff are the nicest people.
Negatives:
There isn't anything negative I can say.
Review
Home away from home
Review
Exceptional
Positives:
Location
Negatives:
The room not clean bathroom terrible and the smell was undescribalbe. . Felt unsafe.
Review
Not a good experience at...
Review
Good
Positives:
The location was fine.
Negatives:
It was very drafty and the tub in the bathroom was not clean.
Review
Passable
Positives:
The property was central to everything
However the google maps doesn’t give you a correct map nor does the gps . The directions brought me to the Hilton across the street . I ended up going in circles for 30 minutes asking people where it was . I called and got better directions but it’s hidden behind a shopping plaza
Negatives:
I stayed on the second floor in the back . It’s across from an ambulance/ fire department so don’t count on a quiet work space if your traveling for business
Also I woke up and turned the kitchen light on to see a roach traveling from the sink across the counter
To top it off I brought all my paperwork garbage out to the garbage just below the staircase and rats were scrambling. Not happy at all and my emails fell on deaf ears!!
Review
Don’t stay here
Positives:
Clean hotel
Review
Exceptional
Positives:
Wonderful guest service and front desk people were very friendly and prompt. Room was very clean and never seen any bugs. Well kept place and couldn't ask for a better place to be for an extended stay and Nice clean property. Very polite staff. Great management. Comfortable beds . Clean environment. Very convenient. Good breakfast.
Review
Exceptional
Positives:
Nothing, there was a commotion going on and i feared for my wife and I Life
Negatives:
The room they gave us was dirty, tub was never cleaned. They had us next to a room where they had to call the Police on a customer.
Review
We Did not Stay.
Positives:
Clean hotel
Review
Clean hotel
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