Holiday Inn & Suites Bothell - Seattle Northeast By IHG

Positives: The only positive thing about my stay was the gentleman who initially checked me in.

Positives: Because they were my mom, unfortunately we did not get the continental breakfast. We were under the impression that the continental breakfast was free for all who stayed there. Come to find out we had to purchase vouchers for breakfast. This was about the only disappointing thing that I experienced at this establishment. I’ve never been to an establishment where breakfast is not included with your stay. You had to choose continental breakfast somewhere during the check-in process online.

Positives: We specifically booked this hotel for its "restaurant and bar" amenities, this is an absolute joke, this property should not advertise these services in any way. The staff clearly have no experience in a bar or restaurant. They knew nothing about the menu, couldn't answer any of our questions, struggled to get us our very simple orders, and then they were so unbelievably wrong it was almost comical.  Our drinks were served to us as this- a shot of gin, an empty glass, a plastic cup with warm, flat soda, and a glass of ice, that he had to go the hotel guest ice machine for, (then the same set up for a shot of whiskey) for us to construct our own drinks. We ordered fries and nachos from the happy hour menu, but we received a very small bowl of French fries, and our "nachos" were literally a TINY bowl of chips. THAT'S IT. When I sent it back as I didn't want to pay for plain chips, it took them 10 minutes to come out and say that they didn't have any cheese (even though our kids both got cheeseburgers) and said they could give us avocado on the side with some thousand island dressing. What?! we were left speechless and ultimately decided to not take them. When we tried to pay our tab, we were told it had to be charged to the room (which I didn't want to do because I wanted to use a different form of payment and it says on the menus that doing so results in an automatic 20% gratuity). We had to wait to pay our tab the next morning at the front desk. We paid $60 extra for the breakfast rate- at least some of this food was edible, and the cook was friendly enough. But my scrambled eggs were somehow so sweet I couldn't really eat them, my son's oatmeal was like thin soup, and the OJ we received was maybe a 5oz glass. But the server, was by far the worst. Same cranky old lady for all three mornings, so unbelievably rude. I've never been treated like that in any customer service venue.

Positives: Breakfast is not actually included for the entire party, nor for each day of the stay as assumed when booking and seeing breakfast included. Major disappointment. Clean, nice room, but tv didn’t work. Not too far from Seattle.

Positives: The bathroom was pristine. I was very happy with the asthetics of the room and the layout. I loved the little microwave. It was a nice touch. The coffee in the lobby was delicious.

Positives: The staff were very nice, the room was quiet and the location was great, off the highway so no traffic noise

Positives: Good egg and . the bacon was cooked well.