Fairfield Inn & Suites by Marriott Madison West/Middleton

Negatives: Avoid this hotel until at least late January when their ongoing renovation is scheduled to be completed. Not only is there ongoing cumbersome and noisy renovation BUT there is a very strong toluene hydrocarbon solvent smell which caused me to sneeze, have a runny nose and have irritated eyes. As a chemistry major I also know that hydrocarbon solvents are carcinogenic, cancer-causing. In my opinion, they should shut this hotel down for safety reasons until renovations are completed and certainly until these dangerous and malodorous solvents are no longer present. In addition, they charged me $219 for weekend rates which is double the weekday rate. And they charged $150 for a longer stay pet fee even though we checked out after 3 miserable days of our scheduled 9 day stay. Christian was very kind and understanding at the front desk if I can find something positive to say. Obviously, we were highly dissatisfied with our overpriced stay which became increasingly worse day after day. When hotel asked us to move because of construction/renovation, we took the opportunity to check out/ escape AND go to Hilton Garden Inn next door which was cleaner and much less expensive. We shall choose Hilton Garden Inn Middleton again for our next visit since we come frequently to this area. Sincerely, KHS, M.D. Update: Received an email from Daniel M., General Manager: "Because of the inconvenience you experienced, I have refunded your entire stay. Additionally, we would love the opportunity to welcome you back and show you the improvements we made to the property. Please also, accept one complimentary night with us on a future date of your choice. If you feel comfortable and believe we have addressed your concerns, we would greatly appreciate it if you might consider updating or revisiting your review." Problem is that he was untruthful and never refunded my entire stay as he clearly stated he had done and ignored my texts and emails.

Negatives: Breakfast could have more options

Negatives: Staff stated we would receive housekeeping service after 2 nights of our 4 night stay. We did not receive housekeeping at any time during our stay. Had to go down to the front desk to get towels, coffee, etc. Hotel ran out of regular coffee for the room coffee maker. Privacy sheet curtain missing. Wardrobe drawers did not stay closed presenting hazard. Extremely bright lighting from parking lot shone directly on our window. Blackout curtains helped by they didn’t close completely

Negatives: Staff stated we would receive housekeeping service after 2 nights of our 4 night stay. We did not receive housekeeping at any time during our stay. Had to go down to the front desk to get towels, coffee, etc. Hotel ran out of regular coffee for the room coffee maker. Privacy sheet curtain missing. Wardrobe drawers did not stay closed presenting hazard. Extremely bright lighting from parking lot shone directly on our window. Blackout curtains helped by they didn’t close completely