Customer Service Hours
Monday-Friday 8am-4pm, eastern standard time
firstname.lastname@example.org or 919-249-7387 (PETS)
Returns & Exchanges
To return or exchange a product, please contact Customer Service at email@example.com to obtain a return authorization number and shipping directions. Since many of our products are shipped directly from the manufacturer, return shipping addresses are different depending upon the product being returned. Damaged merchandise is readily refunded. All other product returns must be unopened, in their original packaging and unused in order to receive a refund. All products must be returned within 30 days of delivery date. Products are subject to restocking fee of up to 15%. Customers are responsible for shipping charges for returned items.
Orders may be cancelled by phone with full refund prior to product being shipped. Once product is shipped, return procedures (above) must be followed.
Shipping & Delivery
We make every effort possible to ship your order in a timely fashion. Most products are shipped within 2-5 business days. Please allow up to 2 weeks for delivery of most products.You will be contacted via email should there be an unexpected delay in shipping. Please contact customer service directly to ship to international locations. Please note: shipping times are approximate, and occasional delays beyond our control can happen.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from our customers. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out order fulfillment. We understand your concerns about online security. Because we share your concerns, we work closely with Authorize.net and our host server to keep our site a highly secure ordering environment so you can shop with confidence. If you are still not comfortable shopping online we are happy to take your order over the phone or by fax.
Collection of Information
We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
Phone: 919-249-7387 (PETS)